With store closures and stay-at-home orders, the popularity of e-commerce rose during the pandemic.
More contactless options emerged, such as self-checkout lanes and curbside pickup.
Traffic moved down wider and/or one-way aisles.
And, of course, masks have been required.
Furthermore, data fromMcKinsey & Companypoints to the likelihood of these new behaviors sticking around for the future.
to stay relevant and afloat, though, these businesses need to adapt to the new normal.
